Privacy Policy

Last updated: July 2026

Who we are
This Privacy Policy explains how Hamilton Scott Estates Ltd, trading as SPACE+ Self Storage ("SPACE+", "we", "us") collects, uses and protects your personal data when you use our website or become a customer.

Our contact details: info@spaceplusstorage.co.uk | 01590 466783 | 310 Ampress Lane, Ampress Park, Lymington SO41 8JX.

What data we collect

When you use our website or reserve a storage unit, we may collect the following personal data:

Name, address, phone number and email address
Payment information (processed securely via Stripe — we do not store card details)
Identity verification information (processed by a trusted third-party verification provider on our behalf — we do not see or store copies of your identity documents)
Details of your storage unit, access history and account activity
Communications between you and SPACE+
Website usage data via cookies and analytics tools (see Cookies section below)

How we use your data

We use your personal data to:

Process your reservation and manage your storage account
Communicate with you about your unit, billing and account
Verify your identity as required by law
Process payments securely
Comply with our legal obligations
Improve our website and services
Send you marketing communications where you have given consent (you can opt out at any time)

Legal basis for processing

We process your personal data on the following grounds:

Contract — processing is necessary to fulfil your storage agreement with us
Legal obligation — we are required to verify customer identity and retain certain records
Legitimate interests — improving our services and communicating with customers about their accounts
Consent — for marketing communications, where applicable

Who we share your data with

We may share your personal data with the following third parties, solely for the purposes described above:

Stora — our storage management platform, which operates our customer portal and booking system
Stripe — payment processing
Identity verification provider — for the purpose of verifying your identity at sign-up
Storeprotect — if you take out contents insurance through us
Google and Meta — anonymised analytics and advertising data via cookies (see below)
Legal and regulatory authorities — where we are required to do so by law

We do not sell your personal data to any third party.

How long we keep your data

We retain customer data for as long as your storage agreement is active and for a period of six years thereafter, in line with HMRC record-keeping requirements. Identity verification records are retained in accordance with the requirements of the verification provider and applicable law. You may request deletion of your data subject to our legal retention obligations.

Cookies

Our website uses cookies and similar tracking technologies to improve your experience and help us understand how the site is used. These include:

Essential cookies — necessary for the website to function
Analytics cookies — we use Google Analytics to understand how visitors use our site
Marketing cookies — we use the Meta Pixel to measure the effectiveness of our advertising

You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of some parts of our website.

Your rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete data
Request deletion of your data (subject to legal retention obligations)
Object to or restrict processing of your data
Data portability — receive your data in a structured format
Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@spaceplusstorage.co.uk. We will respond within 30 days.

Security

We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect your data against unauthorised access, loss or disclosure. Payment data is handled by Stripe and is never stored on our systems.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.

Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact us at info@spaceplusstorage.co.uk.